Shipping  

Shipping is within Canada and the USA. Shipping is non-refundable.
Free in-store pick-up is available
Local delivery within a 4km radius is available for $5
 
Canada
We ship using Canada Post, and all orders are processed and shipped Tuesday - Friday 11am-5pm EST. Please allow for 24 hours to accept and process orders. An email confirmation will be sent once your items have shipped. 
 
- Flat rate shipping is $14
- Expedited shipping is $25
- Complimentary in-store pick up is also available for online orders, and orders are normally ready within 30 minutes.
- Shipping is complimentary on orders $250+.
 
CLEMENTINE'S is not responsible for lost or damaged packages, though we do our very best to ensure you receive your package in perfect condition. Shipping is non-refundable.
 
USA
We ship using Canada Post and DHL, and all orders are processed and shipped Tuesday - Friday 11am-5pm EST. Please allow for 24 hours to accept and process orders. An email confirmation will be sent once your items have shipped. 
 
- Flat rate shipping is $26
- Expedited shipping is $48
 
CLEMENTINE'S is not responsible for lost or damaged packages, though we do our very best to ensure you receive your package in perfect condition. 
Shipping is non-refundable.
 

Returns 

We hope you love your purchase!
However, you are able to return your item within 7 days from when you receive it. All items must be returned in the original condition and packaging, including tags.
 
All sale and promotional items, earrings, face masks, personal fragrance, art, and gift cards are final sale. 
 

We accept exchanges and returns for a store credit within 7 days, no refunds. If you wish to return your purchase please contact us within 48 hours of receiving your package. All returns are at the customer's expense. 

We reserve the right to refuse returns on items that have been worn, stained, laundered, or altered in any way. 

Please thoroughly review the specifications of each item prior to purchasing. Feel free to contact us with any further inquiries regarding products of interest or returns at style@clementinesluxury.com or 416-966-2662 from 11am-5pm EST between Tuesday and Friday. 

Shipping & Returns terms are subject to change without notice.